Sales and Refunds Policy for MySmartSathi.com

At MySmartSathi.com, we aim to provide a seamless shopping experience for both buyers and sellers. Below are the key terms regarding sales and refunds.

1. Sales and Transactions Product Listings: Sellers are responsible for accurately listing and describing products, including pricing, availability, and any applicable shipping fees. Order Confirmation: Once a buyer places an order, the seller will receive an order notification and is required to process it. Buyers will receive an order confirmation email with the details of their purchase. Payment Processing: All payments are processed securely through third-party payment gateways. Buyers must provide accurate payment information during checkout. Shipping: Sellers are responsible for shipping orders within the time frame specified in the product listing. Delivery times may vary based on the seller’s location and the buyer’s address.

2. Refunds and Returns Seller’s Refund Policy: Each seller is responsible for setting their own refund and return policy. This must be clearly stated in the product description. Refund policies must comply with consumer protection laws and can vary depending on the type of product or service sold. Typical Refund Criteria: Refunds may be offered for items that are defective, damaged, or not as described. Return Process: If a buyer wishes to return a product, they must contact the seller directly within the time frame specified in the seller’s return policy. The buyer is responsible for any return shipping costs unless the item is defective or the seller has offered free returns.

3. Non-Refundable Items Certain items may be non-refundable, including but not limited to: Custom or personalized products Digital downloads or software Perishable goods This policy should be clearly communicated by the seller before the purchase is made.

4. Exceptions and Issues In certain cases, such as fraudulent orders or payment disputes, MySmartSathi.com may take action to resolve the issue, which could involve suspending accounts or holding payments. Buyers and sellers must cooperate in any investigations related to these incidents.

Refund Procedure: Once the returned item is received by the seller (if applicable), the seller must process the refund within a reasonable time frame 7 days. Refunds will be issued to the original payment method used by the buyer, minus any applicable fees or charges. Dispute Resolution: If there is a disagreement between a buyer and seller regarding refunds or returns, MySmartSathi.com may assist in mediating the issue, but the ultimate responsibility lies with the seller to handle refund requests as per their stated policy.

5. Contacting Support If a buyer or seller encounters any issues regarding sales or refunds, they should contact MySmartSathi.com’s customer support for assistance.

6. Modifications We reserve the right to update or modify this Sales and Refunds policy at any time. Any changes will be posted on the website, and the updated policy will be effective immediately upon posting.

By purchasing or selling on MySmartSathi.com, you acknowledge and agree to abide by this Sales and Refunds Policy.